We’re really excited to announce that we’re looking for another Customer Support Representative to join our wonderful Lazy Flora Customer Service team on a freelance basis.
Lazy Flora: what we’re all about
Lazy Flora makes gardening hassle free and fun for everyone through our indoor and outdoor plant subscriptions.
The role: Freelance Customer Support Representative (weekend/ad hoc cover)
Working from your own home, you’ll deliver world-class customer service support to Lazy Flora customers. As a key customer-facing role, this would be ideal for someone who has experience working in customer service, although this is not essential. Most important is having the ability to empathise with customers and colleagues, reliability and exceptional communication skills.
We are specifically looking for someone to take on regular weekend shifts, with the ability to cover other shifts as and when needed (for example holiday/sickness cover).
Work is likely to be around 2-4 hours/day at weekends in the first instance. You will need to be available outside of the typical 9-5 hours. The amount of work available could increase over time, subject to both parties’ agreement. Excellent remote communication with other team members will be essential every step of the way. You will need a strong internet connection, a computer, and mobile phone of your own. Training and ongoing support will be provided.
- Monitoring the Lazy Flora customer service inbox
- Responding to customer queries on social media
- Responding to customer emails and solving any issues they may have according to targets set by Lazy Flora management team
- Instigating solutions to customer problems and following through with both customer and in-house team to ensure a satisfactory resolution is achieved for the customer
- Liaising with other team members to help resolve any customer queries and pass on key information that will impact orders and business processes
- Investigating subscription queries in Shopify and associated apps
- Resolving customer queries, concerns, and providing pre-sales information
- Passing on customer feedback to the wider team
- Acting as a seamless channel between customers and Lazy Flora
- Developing a strong working knowledge of new technologies when required
- Being active and visible in this key customer-facing role
- Communicating weekly with the Customer Service Team Lead and other key points of contact in the wider Lazy Flora team
- Playing your part in improving the overall Lazy Flora experience for our customers
- Has exceptional communication skills, and a strong understanding of what it takes to deliver brilliant customer service
- Has a friendly and approachable style of writing and communication
- Has strong people skills and strong communication skills
- Experience using Shopify would be an advantage, but not essential
- Is a fantastic communicator with excellent written communication: your spelling, punctuation, and grammar must be impeccable
- Can inspire customer loyalty
- Can problem solve and use their own initiative
- Is able to work alone and as part of a team
- Has strong organisational skills and time management skills
- Adaptable, productive with excellent attention to detail
- An interest in horticulture is important, but a willingness to learn is even more so
- Above all, we’re looking for someone who has enthusiasm and excitement for our beautiful business
- Our company values are empathy, kindness, fun and adventure. Everyone who joins Lazy Flora embodies these qualities in some way.
If you think this sounds like you, we’d love to hear from you! Please complete our application form here.
Hours: part-time, 2-4 hours/day mainly at weekends
Location: home-based anywhere in the UK
Fees: in the region of £10/hour
Deadline for applications: Monday 12th July 2021 at 6pm
Thank you so much for taking the time to apply: we’re really looking forward to hearing from you.
We welcome applications from all types of candidates.