Lazy Flora FAQs

Here are answers to some of the most commonly-asked questions about Lazy Flora. Something else you need to ask us? Don't hesitate to drop us a line using the form at the bottom of the page.

Gardening and plant care

How long will the plants last?
Lazy Flora plant collections are designed to last for up to three months, although some will last longer and some may be a little shorter than this. The longevity of the plants will depend on many factors, such as the amount of sunlight and shade they receive, and the amount of water you are able to give them. Different plants will also need different amounts of water.

We've designed every single Lazy Flora box to be as hassle-free as possible, but there's no escaping the fact that the better you are able to care for the plants, the longer they will look great. We include specific care instructions with each set of plants that we deliver, so you don't need to worry about not knowing how to care for them - we'll help you with the know-how.

I have a reputation for killing all my plants because I forget to water them. Is Lazy Flora for me?
Plants need water to live so in order to ensure your Lazy Flora garden stays beautiful for as long as possible, you will need to find a way of watering your container garden, especially when the weather is hot and dry (which in the UK, I think we can assume won't be that often ;-).

However, if you're truly terrible at remembering to water plants, there are some things you can do:
1) Consider getting yourself a self-watering planter. They require considerably less watering than normal containers. If you're interested to learn more, check out our blog post on self-watering containers, they're actually really clever!). This doesn't mean you can forget about watering your plants for three months, and they do require some 'bedding in', but it does mean you need to water them a lot less frequently than if you just had a normal container. Self-watering containers have a reservoir at the bottom of the container which stores water, and a gauge at the top which tells you how full it is. This is especially handy if you're planning on going away, or if you know there's a warm spell coming up.
2) You can sign up to our watering reminder emails. We'll send you a weekly reminder to water the plants, and will also give you a nudge when there’s exceptionally hot weather which means you might need to give your plants more water.

Why do I have to wait so long for my plant deliveries?
Lazy Flora is a new company and we're right at the beginning of our journey. As such, it's all hands on deck to ensure we receive your plants and carefully pack your boxes in as short a timeframe as possible. We're working on improving our turnaround times, but at the moment, the best way for us to be sure we can get all the boxes out the door whilst the plants are in their prime, is by batching them into a single delivery schedule once a month. We’re working really hard to improve our turnaround time for you and are so grateful for your patience in receiving your deliveries from us. We will only deliver something to you that is really special, so we think it’s worth waiting for. 😊

Do you deliver plants all year round? 
Yes we do! Just because the weather is cold and wet in autumn and winter doesn't mean that mother nature hasn't got some amazing treasures up her sleeve! We seek out the absolute best of every season, and deliver a unique and uplifting garden design every single month.

What kinds of plants can I expect in winter boxes?
There are lots of beautiful plants around in winter. In our winter boxes, you might expect some bright berries and delicate winter Cyclamen flowers. You might also see winter vegetables and some seriously bold colours such as Amaryllis and Poinsettias. We might even throw in the the odd miniature Christmas tree. We like to be playful so we’ll try and keep it interesting! The weather dictates massively what we can bring to you and when, and our professional garden designers are abreast of all the trends to bring you gorgeous seasonal displays every month.

Do you sell indoor plants?
Ooooh we would SO love to sell indoor plants, but we aren't there yet. We know a lot of our customers want us to do this! Watch this space, or better still, subscribe to our newsletter to get notified when we are able to introduce this to our range.

How often will I have to water my plants?
There are a great number of variables involved with watering plants. The outside temperature, the humidity in the air is another, the type of soil, the type of plant itself are all important factors. Plants are like humans in the sense that every one is a little bit different. 

Even though the plants we send to you are as hardy as we can find, they all still need water, and often. So you’re going to have to make a bit of a judgement call on this. The soil needs to be moist but not wet at all times. You kind of need to use your intuition and look at how the plants are faring. If they look a bit tired and droopy, they are in need of water. If the soil is dry and cracking, water them right away! If you touch the soil and a pool of water forms where you touch it, you should probably hold off giving your plants any more water for a while. The soil should be moist and springy to the touch, not wet.

At most times of the year in the UK, if you give the container a good amount of water once a week, you should be OK. During the weeks when the weather is warmer, you might need to water it once or twice a day. However, if it rains non-stop for three weeks, you may not need to water the container at all!

Here at Lazy Flora, we know what it's like to have a busy life, and we understand that watering plants is just another thing to have to think about, so we’d love to help you out with this. We’ve set up a watering reminder email service, which sends you a short reminder once a week on a Saturday morning, so that whilst you’re getting ready to go out for brunch ;-), you can nip outside and give the plants a quick drink.

Will I have to put fertilizer on the plants?
If you need to fertilize the plants at all during the three months you have them, we will supply you with the fertilizer as part of your plant delivery. We'll give you clear instructions on how to use them, so that you can sit back and relax for the next three months, knowing that all you really have to do is water them.

I don't know anything about gardening, how easy is Lazy Flora to set up?
You don't have to know a thing about plants or gardening to be able to plant up and maintain a Lazy Flora container garden.

All our container boxes are designed for the widest possible variety of conditions, and to thrive with absolutely minimal care. We'll send you super simple step-by-step instructions on how to assemble your container garden so that it looks absolutely gorgeous. We'll even send you gloves to protect your hands.

The only thing you'll need to do is water your plants regularly. We can help you with that too: you can subscribe to our regular and urgent watering reminders, or by getting yourself a fancy self-watering container box (we highly recommend both!). To learn more about self-watering containers, check out our blog post here.

My outdoor space gets a lot of direct sunlight/never gets any sunlight/is super windy, is Lazy Flora for me? 
All our Lazy Flora container gardens are designed to live in the widest extremes of situations possible. In all situations, you do have to use your judgement in order to best care for the plants. If it looks as though your plants are getting damaged from being blown around by a strong wind, you might like to try moving them to a more sheltered location, if you have one. If your balcony is a sun trap, you will need to water them more often.

How long does it take to plant up my Lazy Flora container garden?
For a complete newbie gardener, we think it will take about 25 minutes from opening the box to Instagram moment.

We're not talking 15-minute meal timings that only work if you're a professional chef*. Our highly scientific tests have shown that it takes 20 minutes for a total non-gardener to plant up a large balcony box container, and have rounded up to 25 minutes in case you get a phonecall in the middle, or in case your cat/puppy/toddler decides to help.

*Disclaimer: we LOVE 15-minute meals books from celebrity chefs: this is just a joke that we think our very cool Lazy Flora customers will get.

How soon after receiving my delivery do I need to plant the plants?
Plants are living things and will die if they are too hot, too cold, or if they don't get enough water. Plants hate being transported and don't do well in packaging for long, so it's really important that you plant up your plants as soon as possible after receiving them. We're talking a maximum of 24 hours in the packaging after you've received your delivery.

If you aren't able to plant up the container within 24 hours, that's OK, but it's important that you water your new plants within 24 hours of having received them. Plants in small plant pots dry out extremely quickly - much quicker than plants that are in a container garden - so it's really important that you do this as soon as you can.

This is why we arrange our deliveries on a Friday, so that you can plant them up at the weekend, rather than a weekday when you (if you're anything like us) might struggle to have time.

Where should I store my Lazy Flora box after it arrives?
If you aren't able to open the Lazy Flora box as soon as it arrives, we recommend you store it in a cool place. Depending on the weather, this might be inside or outside (i.e. if it's super hot outside, it might be cooler keeping the box inside your house).

Lazy Flora boxes are all delivered with 24-hour shipping, so taking into account the amount of time it takes to package them up before they are collected, the plants in your box may have been in their box for a little over 24 hours before you receive them. We do all we can to protect the plants, but it is really important that you unpack them as soon as you can, and give them water - they will need it. This will help to ensure the longevity of your plants.

Planters and containers

What if I already have a planter I want to use?
That's great! You don’t have to buy a planter from us! We just provide this option so that Lazy Flora is a one-stop-shop for all your gardening needs, and we ensure they’re the right size to fit our plant collections just to make things super-duper easy and time-saving for you.

If you already have a planter or tub that you want to use, you can opt to just have a plant collection delivered to you. However, if you do use your own planter, please ensure that it matches the dimensions of the Lazy Flora designs, otherwise you might end up with big gaps in your containers, or plants that don’t fit.

To help you figure out whether you need a new planter, here are the two standard Lazy Flora sizes. All our plant designs fit one of these sizes:

small (designed to fit 50 x 20 x 20 cm window boxes, or 30cm diameter pots)
large (designed to fit 80 x 20 x 20cm window boxes, or 50cm diameter pots).

If you have a much larger container you want to fill, you could always order more than one collection of plants. Drop us a line to see what we recommend.

Problems

How do I cancel my order?
We're sorry to hear you want to cancel your order, but we want to make this easy for you. In the confirmation email you receive when you placed your Lazy Flora order, there is a link you can use to cancel or edit your order. As long as your order hasn't already been shipped, you can request an instant refund.

My delivery didn't arrive.
Shoot, that's not good. Please tell us here as soon as possible. http://bit.ly/2r5puB6 

I'm unhappy with an aspect of my delivery, how do I let you know?
We're really bummed out to hear that, but we are super keen to know how to improve. Please tell us more here!  http://bit.ly/2r5puB6 

Some of the plants were damaged in transit. What do I do?
We’ve made every effort to package the plants as carefully as humanly possible, but we know accidents can sometimes happen. If your plants are damaged in transit, it's important that you let us know as quickly as possible by sending us pictures of the damaged box and plants within 24 hours of receiving the box. You can let us know by filling out this quick form: http://bit.ly/2r5puB6.

I opened my box and the plants are a looking a little tired. What do I do?
Transportation is a bit of a harrowing ordeal for plants. They are extremely delicate and sensitive to conditions such as oxygen and carbon dioxide levels, as well as sunlight, humidity and temperature. When they are wrapped in plastic in a box, conditions are far from ideal for them, especially if the weather is hot. Just like us, plants need more hydration in hot temperatures, so although we do all we can to protect them in transit, your plants may need a bit of a pick-me-up when they arrive.

Whatever the weather, you should unpack the box and give the plants some water as soon as you can after you receive them, even if you aren’t able to plant them up immediately. They’ll perk up in no time. Keep watering them every morning and evening until you can plant them, then you can take your foot off the gas a little.

Help us grow 

How do I get a discount on my Lazy Flora box?
So. Many. Ways.
1) Sign up to our newsletter to get access to big exclusive subscriber-only discounts. 
2) Use our 'refer a friend' scheme and save 15% off your next box.
3) Share a pic of your skillfully planted Lazy Flora garden design to us on social media and use the hashtag #lazyflora to receive 10% off your next box (we'll send you a code).